ARCHBOLD, OH – April 9, 2021: Redline Equipment been recognized with the 2021 SATISFYD Top Dealer Award for Voice of the Customer. A Top Dealer Award for exceptional customer experience is earned by any dealer group that provides exceptional customer experiences across the entire organization, and either meets or exceeds the customer experience benchmark for their industry.
Today SATISFYD, a global leader in customer and employee excellence in the heavy equipment industries, recognized 50 global dealerships with the 2021 Top Dealer Award for exceptional performance in customer satisfaction and employee engagement. SATISFYD's Voice of the Customer platforms power confidential, comprehensive, and responsive mechanisms that measure customer and employee satisfaction and empowers dealers to identify areas that will support their commitment to excellence in the field.
SATISFYD Top Dealer Award
Each year SATISFYD collects both customer and employee survey data from more than 1,000 dealers of top equipment manufacturers from across the United States, Canada, and Australia. The respective surveys collect honest, unbiased feedback about dealership sales, service, and parts department performance, from both internal (employee) and external (customer) perspectives. Responses from both sets of surveys are delivered in real time, enabling dealer owners to see areas where their dealership excels as well as areas where their dealership falls short. SATISFYD uses the survey data to calculate a dealer benchmark for each industry for both customer satisfaction and employee engagement.
"2020 was an unprecedented year, it demanded that our dealers be responsive and adapt to issues they have never had to deal with largely fueled by the global COVID-19 pandemic. This recognition celebrates these dealers' commitment to excellence in a truly unique set of circumstances; it has been an inspiration to see the positive impact shared by customers and employees of these forward-thinking organizations," said Ryan Condon, CEO and Founder of SATISFYD.
ABOUT SATISFYD
SATISFYD is an expert in customer and employee experience processes in the heavy equipment industry. Over one thousand equipment dealers use SATISFYD's solutions to help recognize, respond to, and resolve issues identified by their customers, thus enabling them to improve customer satisfaction, retention, and overall revenue.
ABOUT REDLINE EQUIPMENT
Redline Equipment is a team of people with a passion for farmers and their equipment. They are dedicated to serving farmers, ranchers, ag producers, construction and commercial lawn service providers to provide cutting-edge equipment, technology and parts and provide 24/7/365 service from highly qualified technicians to keep your equipment at peak performance. Any Season. Any Reason. Any Time. Redliners take this moto very seriously and look forward to providing the performance and equipment you count on from Redline Equipment through our twelve dealer locations throughout Ohio, Michigan and Indiana. Visit us online at www.redlineEquipment.com.
Media Contact: Cathie Hartung, Director of Marketing, Redline Equipment
cathie.hartung@redlineequipment.com
Phone: 574-598-6017
###