Redline Equipment Blog

MyRedlineDealer Customer Portal Enhances Customer Service

Apr 14, 2022 1:47:04 PM / by Redline Equipment

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Today’s consumer has an immediate need for information, one that extends to every aspect of the customer buying journey, including customer service. Redline Equipment is here to meet the demands of our customers by offering them the tools to enhance their customer experience and support their operations at a time most convenient to their schedules.

What is MyRedlineDealer?

The MyRedlineDealer customer portal is a software interface that provides customers visibility into the customer interactions with Redline Equipment. They can access business transactions, place and track orders, and request other information such as reference documents. It has been designed to help and enhance the customer experience and provide a transparent, secure, and open forum for collaboration.

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Personalized Experience

MyRedlineDealer provides customers with helpful resources, knowledge-based content direct from the manufacturer; personalized to your equipment specifications and requirements.

Added Security

MyRedlineDealer offers built-in, advanced security features that make it safe, easy, and convenient to download or print invoices, access transaction history, conduct electronic payments, and place parts orders.

Increased Customer Satisfaction

With MyRedlineDealer, customers have immediate access to information that supports their business operations at a time that is convenient for them, 24/7/365, from your computer or mobile device.

MyRedlineDealer Customer Portal Features

Here are just a few of the features that the MyRedlineDealer, customer portal can enable customers to do:

  • Improved visibility and access to real-time information 24/7, 365 days a year.
  • Secure self-service access from desktop and mobile devices.
  • Access to statements, invoices and online payments.
  • Order placement and management.
  • Ability to create shopping lists to prepare for seasonal needs.
  • Access to parts
  • Update account information and user preferences.
  • View dealership news, offers and notifications
  • View and update their contact information
  • View, email, download copies of and pay their invoices online via bank to bank (ACH)
  • View and shop for equipment units currently on sale at Redline
  • View and shop for CNH parts online with Redline Part Inventory

Because all the information you need is in one place, customers who use MyRedlineDealer report greater satisfaction and improved customer experience. In short, a customer portal serves as a one-stop-shop for all your self-service needs. Additional services and access to more parts lines will be added in Fall of 2022.

Are you ready to enhance your farm’s business operations?

Log onto MyRedlineDealer.com and register for an account, Today!

 

 

Redline Equipment

Written by Redline Equipment